A privacidade dos nossos Clientes é um dos principais pilares da política da empresa InoHotels LDA.
De acordo com as obrigações inerentes ao Regulamento Geral de Proteção de Dados (RGPD), a InoHotels LDA compromete-se, na presente Política de Privacidade, a informá-lo sobre os objetivos e a forma como são tratados os seus dados pessoais (i.e. recolha, armazenamento, processamento, transmissão e eliminação), garantindo que os seus dados são recolhidos e guardados, tendo como referência as melhores práticas no domínio da segurança e da proteção dos dados pessoais.
No compromisso de garantir a segurança dos dados pessoais dos seus clientes e funcionários, a InoHotels LDA, implementou medidas de segurança técnicas e organizacionais consideradas necessárias às atividades de processamento.
The data collected is not transferred to third parties without your prior consent. Personal data may also be shared with other entities in accordance with: a) applicable legislation, b) compliance with legal obligations, c) or in response to requests from public and government authorities.
A InoHotels LDA assume o compromisso de utilizar os seus dados pessoais apenas para os fins que lhe foram comunicados, e sempre de uma forma segura e responsável.
In this Privacy Policy, the term "Personal Data" means the collection of information relating to you that allows us to identify you, directly or indirectly. Your Personal Data may include, for example, your name, your tax identification number, your contact details, your transactions and your interactions with us.
A InoHotels LDA poderá recolher as seguintes categorias de dados pessoais:
- User identification data - name, age, e-mail, address, tax identification number, date of birth, contact, among others.
- Information about the children: name, date of birth, age, among others.
Customers must ensure that children and young people under the age of 18 do not send personal data without their permission.
- Credit card details - cardholder's name, card number, its validity and its security code.
- Services provided - name, address, telephone, e-mail, date of birth, service identification.
- Interests and preferences: such as preferred room location, smoking/non-smoking room, preferred room type and bed requested, desired newspaper, among others.
- Possible comments during or after your stay at Hotel Quinta do Marco
We do not ask for sensitive information such as: religious or philosophical beliefs, political opinions, health information, race or ethnicity, sexual orientation or trade union membership.
We use your personal data for the following purposes:
- Customer Management - to enable us to provide you with the service for which you have contracted us and to improve the services provided in our hotel, in order to understand our customers' needs and exceed their expectations
- Invoice Management - for issuing invoices for the acquisition of goods and services.
- Warranties and after-sales support - to enable you to access after-sales and warranty services.
- Marketing and Communication - for market research, participation in advertising programmes (to receive offers/promotions; collaboration in customer surveys and/or comments, competitions).
Under the terms of the legislation in force, you are guaranteed access, rectification, alteration, opposition to treatment, portability and elimination of your personal data, by contacting the company's Human Resources.
A InoHotels LDA pode solicitar uma cópia de um documento de identificação válido para proteger a privacidade do cliente e confirmar a sua identidade, antes de efetuar quaisquer alterações.
Clients may request the portability of their personal data contained in the automated systems of the group or files thereof, provided that they supply a medium to which they can be transferred from that medium.
The Clients consent that photocopies of their citizen card, identity card, taxpayer card and social security card, passport, residence permit, community citizen registration certificate be extracted in order to better fulfil their declarative and contractual obligations.
The storage period of personal data complies with the Law. Personal data, for the purposes of managing the customer file, is kept for the duration of the stay and also for as long as the company is legally obliged to keep such data, plus a period of one month to delete it.
To find out how long your data will be kept, please see the document on your right to information entitled "Information on the Processing of your Personal Data".
O cliente tem igualmente direito a apresentar uma reclamação à CNPD ou a outra autoridade de controlo competente nos termos da lei, caso entenda que o tratamento dos seus dados pela InoHotels LDA viola o regime legal em vigor a cada momento. A remoção do consentimento não invalida o tratamento efetuado até essa data com base no consentimento anteriormente prestado.